Please read prior to completing your enrolment. Version: 3.3
Please find below a copy of our Terms and Conditions of enrolment. By completing the online enrolment process, you have acknowledged you have read, understood and agree to the following:
Enrolments are managed through our secure online software.
For NEW students:
For RETURNING students:
For EXISTING students:
If you wish to withdraw your enrolment for the following term, we ask you do so via email by the third last Friday of each term. Otherwise, your position in our program will roll over and you will be invoiced as your position in the program has been saved.
We will always offer students a position in our program. We won't turn anyone away because we don't have a position available.
We operate transparently and do not play favourites. We therefore; do not "hold" spots for students wishing to join an existing class when we have a current vacancy. We promise to treat everyone as we wish to be treated; fairly and equally. First in, first served.
The most accurate method for determining the environmental conditions at which tennis should be suspended is by using the Apparent Temperature method, also known as the Heat index. Heat stress is a serious health risk and the purpose of this policy is to manage such risk. Cancellation of one lesson does not necessarily mean that other lessons will be cancelled that day. If you choose not to attend on doubtful days, then you risk missing the class if it takes place and you will not be offered a make up lesson. Lessons cancelled due to heat will be re-scheduled and in the format at the discretion of Keystone Tennis.
I hear-by verify that I/my child is physically fit to play the non contact sport of Tennis. In addition, I authorise any emergency treatment deemed necessary for myself to be administered by trained medics of Keystone Tennis and agree not to hold Keystone Tennis liable for any injuries. I will declare (in writing) to Keystone Tennis any allergic reactions, any medications, any pre-existing conditions or if I believe there are any other conditions that Keystone Tennis should know about at the time of enrolment (before my/my child's first lesson).
Payments and refunds
No refunds or make ups will be offered for non-attendance at lessons e.g; personal holidays, a sore leg/arm etc., school camp, illness or over-committing to other activities. A credit may be available if you have a legitimate medical reason (supported by a medical certificate), which prevents you from attending three or more consecutive lessons. Coaches try to be as flexible as possible but their time is capped to full time or part time hours.
For NEW students:
Upfront payment secures your position in our program for your first term. You will not be able to attend until you have completed your online enrolment prior to your first lesson. This is for insurance purposes and to manage the standard and size of classes for coaches ands students.
For EXISTING clients:
Parents will be sent an electronic invoice. Payment instructions are located on the invoice and due by the third Friday of each term. Late fees will be applied (10% per week, accruing) should your invoice not be paid by the due date. Should your invoice become overdue, you then risk your position within the program when a class has a waiting list.
Private lessons offer little flexibility and with such high demand for lessons, we operate via the following:
Make up lessons
Keystone Tennis does not operate on Public Holidays and invoices are reflective.
I hear by consent to Keystone Tennis taking, retaining, reproducing and using my image or likeness in Keystone Tennis publications whether hard copy, electronic or online for promotional, advertising or marketing purposes without any compensation to me or my assigns. I acknowledge that all records that are obtained by or on my behalf of Keystone Tennis shall remain the property of Keystone Tennis.
Each term we endeavour to be as pro active and organised as possible. However; we do have to allow some flexibility in venue schedules for growth each term. We therefore advise that we may make changes to venue schedules in the first few weeks of each term. Us being organised is often limited by how organised clients are. Client flexibility and understanding is appreciated.
Keystone Tennis coaches are not responsible for supervising student's outside of their lesson time.
On wet days, the decision to cancel lessons will be made at venues immediately prior (15-30mins) to the lesson start time. Cancellation of one lesson does not necessarily mean that other lessons will be cancelled that day. If you choose not to attend on doubtful days, then your risk missing the class if it takes place and a make-up lesson will not be offered. Lessons cancelled will be re-scheduled and in the format at the discretion of Keystone Tennis.